# Order Ready Email

The "ready for pickup" email your customer receives when you mark their order as ready — and how to customize it.

## Overview

When a customer's order is packed up and ready to go, you can let them know with a single click. Batch52 sends them an email with their order total, a payment reminder, and a link to view their order details online. Unlike the order confirmation (which sends automatically), this one only goes out when you're ready — you stay in control of the timing.

## How It Works

### 1. Open the order and click Mark Ready

From the **Orders** page, open an order that's in **Accepted** status. At the bottom of the order detail, click **Mark Ready**.

A dialog pops up titled **Mark Ready for Pickup** with three options:

- **Email Customer** — opens a pre-filled email you can review and edit before sending
- **SMS Customer** — opens your phone's messaging app with a pre-filled text
- **Mark Ready without Notifying Customer** — changes the status silently

The dialog also includes a helpful tip: you can add your own pickup instructions to the "Order Ready" message template in Order Messages so you don't have to type them each time.

![Mark Ready for Pickup dialog showing options to Email Customer, SMS Customer, or skip notification](https://pdtwswsxjgbahhxpqsyw.supabase.co/storage/v1/object/public/batchcrumb-images-docs/docs/mark-ready-dialog-1771124413093.png)

### 2. Review and send the email

If you choose **Email Customer**, a composer opens with the message pre-filled. You'll see:

- **To:** the customer's email address
- **Subject:** "Your Order is Ready! - [order number]"
- **Body:** a greeting with the customer's name, the order total, a payment reminder, and a link to view their order online
- Your business name as the sign-off

You can edit the subject and body before sending if you want to add a personal note — like specific pickup instructions for this customer.

![Email composer showing pre-filled Order Ready message with subject, greeting, order total, and order link](https://pdtwswsxjgbahhxpqsyw.supabase.co/storage/v1/object/public/batchcrumb-images-docs/docs/order-ready-email-composer-1771124413722.png)

Click **Send** when you're happy with the message, or **Skip** if you change your mind.

### 3. Confirmation

After sending, the dialog shows a checkmark confirming the email was delivered. You can still send an SMS too, or click **Done** to finish.

![Confirmation showing email sent to customer with option to also SMS or click Done](https://pdtwswsxjgbahhxpqsyw.supabase.co/storage/v1/object/public/batchcrumb-images-docs/docs/order-ready-email-sent-confirmation-1771124414443.png)

## What the Customer Receives

The customer gets an email from your business name (for example, "Good Docs Bakery") with the subject line **"Your Order is Ready! - [order number]"**.

The email includes:

- A personal greeting using the customer's name
- A "ready for pickup" message
- The order total
- A reminder to bring payment if they haven't paid yet
- A link to view their order details online
- A sign-off from your business name

![Gmail showing the Order Ready email received by the customer with greeting, order total, and pickup link](https://pdtwswsxjgbahhxpqsyw.supabase.co/storage/v1/object/public/batchcrumb-images-docs/docs/gmail-order-ready-email-1771124415331.png)

The email is sent from **your-site@notify.batch52.com**, but the display name shows your business name — so customers see "Good Docs Bakery" in their inbox.

## Customizing the Order Ready Email

The email content comes from the **Order Ready** template. You can customize both the subject line and body text from **Order Settings > Order Messages**.

![Order Ready template editor showing Email Subject and Email Body fields with template variables](https://pdtwswsxjgbahhxpqsyw.supabase.co/storage/v1/object/public/batchcrumb-images-docs/docs/order-ready-template-editor-1771124415944.png)

The default template uses these variables that get replaced with real data when the email is sent:

| Variable | What it becomes |
|----------|----------------|
| `{{customer_name}}` | The customer's name (e.g., "Sarah Johnson") |
| `{{order_number}}` | The order number (e.g., "O-260214-0001") |
| `{{total}}` | The order total (e.g., "$2.50") |
| `{{pickup_window}}` | The pickup time window (if set) |
| `{{order_details_link}}` | A clickable link to the customer's order page |
| `{{business_name}}` | Your business name (e.g., "Good Docs Bakery") |

To edit the template, go to **Order Settings > Order Messages** in the sidebar, click **Order Ready**, make your changes, and click **Done**.

## Tips

- This email only sends when you choose to send it — it's not automatic. You're always in control of when your customer hears that their order is ready.
- Add your standard pickup instructions (like your address or hours) to the Order Ready template so you don't have to type them every time. The `{{pickup_window}}` variable will automatically include the pickup time if one was set on the order.
- You can edit the message right before sending to add a personal touch — like "See you at the Saturday market!" for a specific customer.
- The email includes a link to the customer's order page, so they can double-check what they ordered without having to ask you.
- You can use **Reset to Default** in the template editor if you ever want to go back to the original wording.